Reservations
Please call us at 613.271.3393 or e-mail us at aunaturelspa@brookstreet.com in advance for spa services. Our Spa Welcome Partner will be happy to advise you on the therapies and services that best meet your needs. Please advise us of any health conditions, allergies or injuries that could affect your experience.
We will request a credit card number at time of reservation to guarantee your appointment. You will only be charged following your treatment and may choose a different method at that time.
Cancellation policy
We respectfully request that you provide 24 hours notice when cancelling your appointment in order to avoid cancellation fees. Group bookings (5 or more people) require 48 hours notice.
WaySpa
WaySpa Certificates are not valid on Massages, Microdermabrasion, Spa Packages, and Mini Services. Certificates are valid on full Esthetics treatments only, are valid Monday to Thursdays and cannot be combined with any other discounts (Privilege Cards, Last Minute Luxury Specials, etc).
Please note - Au Naturel Spa no longer accepts SpaFinder gift certificates since WaySpa's partnership with SpaFinder has come to an end.
Arrive early
We recommend that our guests arrive 15 minutes prior to their scheduled appointment time. This will ensure that adequate time is given for any preparation that is required. If you arrive late, be advised that your treatment will end at its scheduled time to ensure that the next guest is not delayed or inconvenienced.
Facility use
Upon arriving at Au Naturel, you’ll be provided with a robe & slippers and invited to change in our comfortable locker facilities. For your comfort, undergarments can be worn during treatments, and/or disposable undergarments for certain treatments. Our therapists are fully trained in proper draping procedures to ensure your privacy and comfort. Please do not bring jewelry or other valuables to the spa. Kindly note that minors under the age of 16 must be accompanied by an adult at all times.
Spa etiquette
We kindly request that you respect other guests by using quiet conversation and refrain from using cell phones while enjoying our spa services.
|
Spa Hours
